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unGlue exists to partner with parents to make life easier.
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General

unGlue is a simple solution for parents to manage the content and time spent online by their children. unGlue works across all devices, including smartphones, tablets and computers without the need to install anything on any device. Parents create internet schedules for each child (basically when their Internet access will start and when it will end), and within those schedules they can limit the video, social media, and games time consumed by children each day. We call it Entertainment Time
Simply download the unGlue app and follow the instructions on your screen. Once you download the app, you will set limits for each child and connect their mobile devices to unGlue, basically ungluing their mobile devices. To control all your home devices such as computers, game consoles, and others you will need to download a free version of unGlue on a connected home computer—this acts as your “hub.” Then you’re ready to go!
For mobile devices you do not need anything but your mobile App. For any WiFi enabled device at home you need a single desktop computer with a wired internet connection (not WiFi) to run our unGlue Home Monitor. You can download the unGlue Home Monitor here. If you do not have such a computer, you can buy our unGlue Puck device directly from the app for $30
unGlue is absolutely FREE. For now.
unGlue is available for iOS devices in the App Store here & available for android on the play store here.

Technology

unGlue works with any devices that are connected to the internet, including smartphones, tablets, computers, laptops and Smart TVs. unGlue cannot control devices that are not connected to the internet, such as standard cable television sets, or apps and games that can operate independently offline.
unGlue works on ANY cellular network as well as WiFi, meaning it works wherever your kids go.
No, once it’s set up unGlue does not affect the speed of your internet.

For iOS devices such as iPhone, iPad, and iPods, you do not need to install anything. We will text the device a link that will guide you in the process of ungluing itself. Note that you will need to install the unGlue Kids App on at least one device per child.

For Android phones and tablets, you need to download the unGlue Kids App for android.

For home devices connected to WiFi, you only need to install the unGlue Home Monitor software (free) on a single, internet wired, desktop. Once downloaded, it will automatically detect nearby devices, such as computers, laptops, game consoles, readers, etc. that you would like to set limits for. You do NOT need to download the unGlue Home Monitor on every single device you would like it to control.

unGlue works for most Smart TVs which are connected to the internet but not standard cable television sets which are not connected to the internet.

unGlue allows you to add “guest” devices for your children’s friends, which are detected as soon as they join you WiFi network. You can set limits on these devices as well.


Content & Limits

Once you download the app, you are guided at creating a profile for each of your children. Then you can easily set up custom schedules and Entertainment Time limits for each of you children.

Entertainment Time is a feature that bundles social media, games, videos and messaging apps into a single setting, so parents can limit the amount of addictive content their kids consume each day. Kids are notified when they are running out of Entertainment Time, so parents don’t need to act as the enforcer, or take their device away. Entertainment Time seamlessly tracks time spent across all devices and networks.

The Entertainment Time setting bundles any apps and websites that kids use to consume entertaining content, connect with friends and play games. It includes social media (Snapchat, Instagram, Facebook, Twitter, etc.), games (Minecraft, Pokemon Go, Overwatch, etc.), videos and streaming sites (YouTube, Netflix, Amazon Videos, etc.) and more.

Most major entertainment apps and websites are included, but if you have one you’d like us to include please email us at [email protected]. We love your feedback!

The Kid’s App is how your children use unGlue. It allows them to track the time they’ve spent online, access their schedules and provides helpful reminders when they are running out of time. Best part is that your kids can use the app to request more time by completing chores and manage their Time Bank just like they manage money.

Your kids can see their internet schedules, a countdown of how much Entertainment Time they have left and what sites they visited (and for how long).

Yes, there is a switch in each kid’s profile that allows you to restrict adult content.


Steps4Time

Steps 4 Time™ is a wonderful feature created with your child in mind! We wanted a way to reward and reinforce kids who make healthy decisions not only in managing their screen time but also getting completely off their device to be active!

The feature utilizes the iPhone’s built in step counter to calculate the number of steps your child has taken and uses goals that you set to reward them with additional Entertainment Time™ when they reach their mark.

unGlue™ is a service that is much more than just an online monitoring service as we provide avenues for parents to assist their kids in learning not only time management but also prepare to handle a future with more technology, media and screens. Which also includes, through the use of Steps 4 Time™, encouraging kids to lead active and happy lifestyles!

Using the step counter built into the iPhones, Steps 4 Time™ can keep track of your child’s steps without help from an external app or device, like a FitBit.

Great question! We have made it simple for your child. Just have then open up their unGlue Kids app and at the bottom of their dashboard, they will see the Steps 4 Time™ icon (Running shoe w/ stopwatch). Once they click to open the feature, it will walk them through some easy steps to start the feature ending with asking for your permission to begin taking their steps!

Parents, once your child has completed their steps to set up, you will receive a request from your child asking if you can set up “Steps 4 Time”. If you approve of your child getting active, then just click the blue “Set up Steps 4 Time™” button and follow the simple instructions and your child be on their way to getting active.

Only if you would like to 😊 Otherwise, what limits you set up initially will stay in place until you decide to make adjustments to it to challenge your child even more!

Absolutely! We want to make sure that you are aware of your child’s accomplishments so each time they reach their goal and they earned some time, you will receive a notification so you can give them some additional encouragement – a hug also would probably be wonderful for them too!

Just like parents, yes, we send a notification letting your child know they just reached their goal and that they just earned some more time! We want to keep encouraging them and have them get excited about being active as much as for earning screen time.

At the moment, it does not. However, we here at unGlue are always enhancing and improving everything that we do so we may have a future update soon with some new features 😊

If your child is active and wants the challenge, it can be unlimited. However, you know your child better than anyone so it would be up to you 😊

At the moment, the maximum amount of steps you can set for the day is 30,000.

Privacy is very important to us at unGlue, and we take it very seriously. unGlue only monitors devices that are assigned to a profile (in other words, children’s devices).

For those devices, we only collect the general domains visited (for example www.amazon.com, not the specific URL of any sub-domains) and the time each domain was accessed.

We do not track or store any information on specific sub-domains visited (for example www.amazon.com/camera), or any information provided to or through the website. We also do not access personal data, files, docs etc.

For more specific information about data and privacy, you are free to review our Privacy Policy at: http://www.unglue.com/privacy_policy

In looking out for our users, from kids to parents, we have other features that your kids can utilize to use and earn time through as well. They can utilize Chores 4 Time™, where they can request to do a chore to earn time that they can use as soon as they have completed their chore and also to use their saved time through their Time Bank™, as they can make a withdrawal to add to their daily time for the day - based on your maximum daily withdrawal limit that you set. 😉


Security & Data

Privacy is very important to us at unGlue, and we take it very seriously. unGlue only monitors devices that are assigned to a profile (in other words, children’s devices). For those devices, we only collect the general domains visited (for example www.amazon.com, not the specific URL of any subdomains) and the time each domain was accessed. We do not track or store any information on specific subdomains visited (for example www.amazon.com/camera), or any information provided to or through the website. For specific information about data and privacy, check our Privacy Policy.

unGlue only monitors devices that are assigned to a profile (which are set up for the children’s devices). We DO not monitor any other devices by default. So unless parents set limits for themselves, their devices will not be monitored.


Subscription & Plans

Absolutely not! All users who sign up have a chance to “test drive” the Parents and Kid Apps for a 14-day free trial period which allows you full access to the unGlue Premium features such as: setting Internet schedules, limiting Entertainment Time, adding custom Chores, turning the internet off and blocking adult content.

Currently, here is what we offer:

unGlue Premium

Full access to all features available during the initial 14-day Free Trial period, which will include setting Internet schedules, limiting Entertainment Time, add custom Chores, turning the internet off, blocking adult content, and our Home Monitor service.

unGlue Limited

Access to only monitoring reports on unlimited devices: no access to block adult content, customize Internet schedules, limit Entertainment Time, add custom chores and the ability to turn off the internet. Parents can only see usage reports on the devices they have.

14 -day Free Trial

Full access to the unGlue Premium features on unlimited devices such as: setting Internet schedules, limiting Entertainment Time, add custom Chores, turning the internet off with a single tap, blocking adult content, and our Home Monitor service.

No you do not have to pay extra to use Home Monitor Service/Puck. You will always have the ability to monitor usage regardless of what unGlue plan you have. With unGlue Premium you have the ability through the Parents App to add Internet schedules, limit Entertainment Time, add custom Chores, turning the internet off and blocking adult content. Along with monitor usage on any device connected to the Home Monitor/Puck.

Free trial: Full access to the unGlue Premium app with no restrictions for 14 days for free!

unGlue Limited - FREE: Access to Usage Reports only

unGlue Premium: $7 a month paid annually or $9.99 a monthly

Not at all, you can have unlimited devices

Simple, go your menu in the upper left hand corner on the opening screen, at the top of the menu, you can click the button”Learn About Premium”. That button will take you to the premium payment page. Feel free to select which plan is best for you & enjoy unGlue!

Yes, you can definitely have more than one Parent user on the account. We here at unGlue understand the need for flexibility for more than one parent/guardian to manage the Family profiles. You can simply download the Parents App to the additional parent/guardian’s device and simply use the same login credentials used to set up the account initially. Send it to your partner, aunts and uncles, grandparents, caretakers, etc.! And no, it does not cost extra!

We made is easy to subscribe using In App purchases which is processed by Apple through the App Store, this ensures the security of your payment information and also makes subscribing as easy as a click of a button. This also means that you will manage your subscription through your iTunes account.

Depending on your subscription plan, you will be billed through Apple either every month from the initial date your subscription on a monthly plan, or every 12 months on an annul plan.

Privacy and security is of utmost priority for us here at unGlue so we take extreme measures to make sure all your personal details are kept safe. And since you subscribed through our iOS app, your payment details are protected by Apple.

unGlue does not offer refunds or partial refunds. You can however cancel at any time during your subscription to the service.

For cancellation of unGlue Premium, the request would be handled through the Apple App Store.
Step 1: From your device’s home screen select and open the App Store.
Step 2: Select Featured from the menu at the bottom left corner of the screen.
Step 3: Scroll down to the bottom of the page and select Apple ID.
Step 4: Select View Apple ID.
Step 5: Enter your password and press OK.
Step 6: down and select Subscriptions. If you don’t have any app subscriptions this button will not be displayed.
Step 7: You’ll be taken to your App Subscriptions page. Select your unGlue subscription from the options.
Step 8: Tap On to toggle the switch to Off.
Step 9: You’ll receive a confirmation message. Select Turn Off to confirm your choice.
Step 10: Once the subscription has been cancelled, please note, your account will revert to unGlue Limited.
**Please Note: We do not provide refunds or credits for any partial time left on your account. To ensure proper cancellation of your service, please cancel at least 24 hours before the end of your next billing cycle. We are not responsible for any charges that are incurred as a result of failing to cancel your Premium Services within 24 hours of your next billing cycle.

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